Privacy Policy

1. Information We Collect

Account Data: Email address, name, institution (optional), and account preferences.

Sequencing Data: FASTQ files you upload for analysis. This is your scientific data and we treat it with the highest confidentiality.

Usage Data: Log data (IP addresses, browser type, pages visited) for security and service improvement.

Payment Data: Payment information is processed by Stripe and never stored on our servers.

2. How We Use Your Data

Your sequencing data is used solely to perform the analysis you requested. We do not use your genomics data for any other purpose. We do not sell or share your data with third parties, except the AI service provider described below.

AI interpretation: The AI-written interpretation in our reports is generated by Google's Gemini API from summary results (taxonomic composition, diversity, quality metrics and study statistics); sequencing reads are never sent.

Email: We send account emails and, unless you turn them off in account settings, an email when your analyses finish.

3. Data Storage & Security

Sequencing data is processed and stored on servers in Canada. Data is encrypted in transit (TLS 1.3) and at rest. Access is restricted to authorized personnel only.

4. Data Retention

Uploaded FASTQ files are permanently deleted 30 days after the analysis finishes. Analysis results (reports, figures, tables and data packages) stay in your account until you delete them. You can permanently delete any analysis, including its results, at any time from your dashboard.

5. Your Rights

You have the right to access, export, or delete your personal data and analysis results at any time. Contact us at [email protected] to exercise these rights.

6. Cookies

We use essential cookies for sign-in (authentication tokens). We also use Google Analytics to understand how visitors use the website, such as which pages are viewed. Google Analytics sets its own cookies and sends this usage data to Google, which may process it outside Canada. It never receives your sequencing data. We do not use advertising cookies.

7. Contact

For privacy inquiries: [email protected]

BioAnalysis.ca — Edmonton, Alberta, Canada